退款政策

A singular work deserves a considered decision. This policy applies to physical purchases once sales are enabled. Test checkouts do not create physical orders. Nothing here limits mandatory consumer rights.

1. Requesting a return

Email support@tacitarmor.com within 14 calendar days after delivery to tell us you wish to return your piece. Include your name, order reference and the work’s specimen ID. No reason is required for a standard return. We will provide return instructions and the appropriate return address; please do not send a parcel to the registered office without those instructions. Send the piece back within 14 days after notifying us.

2. Condition and return costs

For our voluntary return policy, pieces must be unworn, undamaged and returned with their original packaging and accompanying documents. Pack the piece securely and retain proof of posting. You pay direct return shipping costs for a change-of-mind return. We cover reasonable return costs for a confirmed defect, damage on arrival or our error.

3. Refunds

We issue refunds to the original payment method, without a refund processing fee. For voluntary returns, we aim to process the refund within 10 business days after receipt and inspection. Where statutory withdrawal rules apply, we refund within 14 calendar days of your notice, although we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever is earlier.

4. Personalized work and exceptions

Genuinely made-to-specification or clearly personalized work may be excluded from change-of-mind returns where the law permits, provided this is disclosed before purchase. A piece being unique, reserved or marked Final Sale does not by itself remove a statutory withdrawal right.

5. Damage or defects

Please contact support@tacitarmor.com within 7 days of delivery if possible, with your order reference and photographs of the issue. This prompt-reporting request is not a deadline for statutory claims. Disclosed intentional texture, oxidation and natural inclusions are not by themselves defects.

6. Sizing and exchanges

Please check the dimensions on the product page before ordering and contact us with any uncertainty. Resizing is available only if agreed for the specific piece. We do not promise an identical exchange for a one-of-a-kind work.

Contact

Devine Courtly International (HK) Limited
Company registration number: 61739161
Flat C, 9/F, Winning House, No. 72–76, Wing Lok Street, Sheung Wan, Hong Kong
support@tacitarmor.com